Dilema Pelanggan Kecewa IV

Hari ini dalam Forum Utusan Malaysia, pihak TM Net Sdn Bhd telah memberikan maklum balas yang telah sekian lama dinanti-nantikan berkenaan perkhidmatan streamyx yang tidak memuaskan selama ini. Ini merupakan sambungan episod keempat dari trilogi “Dilema Pelanggan Kecewa” I, II dan III.

Persoalannya, adakah pihak TM mengakui kesilapannya masih melayan pelanggan seperti nombor? Adakah pihak TM akan membantu Pelanggan Kecewa Gombak?, Dapatkah Pelanggan Kecewa mendapat kelajuan internet yang memuaskan? Ayuh baca jawapannya di bawah ini :

Sumber : Forum Utusan Malaysia.

Komputer pelanggan punca masalah khidmat tidak memuaskan

MERUJUK kepada aduan bertajuk Kecewa Khidmat Internet Streamyx bertarikh 6 Mei 2005, berikut adalah penjelasan daripada pihak TM Net Sdn. Bhd.

Untuk makluman, TM Net telah pun membuat siasatan terperinci ke atas aduan tersebut dan mendapati bahawa pakej Tmnet Streamyx berharga RM99 yang dilanggani oleh pengadu adalah untuk akses Internet Broadband berkelajuan 1 Mbps pada kadar maksimum dan bukannya pada kelajuan 1 GATE seperti yang dijelaskan oleh pelanggan. Dengan erti kata lain, TM Net tidak pernah menawarkan sebarang pakej Tmnet Streamyx berkelajuan 10.00 Mbps atau 1 GATE pada harga RM99.

Siasatan terperinci juga telah dibuat ke atas ibu sawat dan premis pelanggan, dan mendapati bahawa masalah sebenar berpunca daripada perkakasan dan perisian komputer pelanggan. Ujian dan konfigurasi kelajuan akses perkhidmatan Tmnet Streamyx telah dilakukan dan hasilnya amat memuaskan.

Sehubungan itu, TM Net berharap pengadu boleh menghubungi talian perkhidmatan pelanggan kami di 1-300-88-9515 atau menghantar e-mel ke custcare@tm.net.my sekiranya terdapat sebarang masalah berhubung dengan produk dan perkhidmatan kami pada masa akan datang.

Pihak TM Net akan berusaha untuk membantu menyelesaikan masalah pelanggan dengan menghantar pegawai teknikal kami untuk memeriksa sambungan talian anda sekiranya perlu. – ZALINDA ZAINON, Pengurus Perhubungan awam, TM Net Sdn. Bhd.

Akhirnya, pihak TM Net Sdn Bhd telah memberikan jawapan mereka dalam forum utusan dan berjanji untuk berusaha membantu menyelesaikan masalah Pelanggan Kecewa… Tetapi apakah ini merupakan jawapan yang ditunggu-tunggu? sudah tentu tidak…., kita semua telah sekian maklum mengenai penjelasan pekej Streamyx 1 GATE tersebut. Tetapi bukan penjelasan ini yang kita mahukan, kita mahukan penjelasan yang menunjukkan pihak TM Net bertanggungjawab dan prihatin… Bak kata Pelanggan Kecewa :

sedangkan komputer saya menggunakan dua prosesor Xeon yang sangat laju dan memorinya sebanyak 2 GATE. – Pelanggan Kecewa Gombak, Selangor

Sekiranya pihak TM Net boleh melakukan ujian terhadap sistem sendiri dan boleh menghantar pegawai teknikal utk memeriksa sambungan, mengapa tidak lakukan kepada pelanggan kecewa sekarang? Periksalah komputernya, buatlah satu dialer streamyx utknya, ujilah kelajuan internetnya sendiri face-to-face dirumah, dan berikan penerangan secukupnya kepada Pelanggan Kecewa mengenai cara memeriksa kelajuan internet dan sebagainya. Dan bukan sebaliknya, membuat tafsiran tanpa memeriksa komputer Pelanggan Kecewa….

Akhir kata…

Komputer Dual Processor Intel Xeon laju wooo…. – tidak mahu namanya disiarkan

Netscape Browser 8.0 Released

Multibar

Netscape, browser yang berpengaruh suatu masa dulu dah keluarkan release terbarunya iaitu Netscape 8.0 yang berdasarkan browser Mozilla Firefox 1.0.3. Ini merupakan release Netscape major netscape selepas AOL mengeluarkan release terdahulu Netscape 7.0 yang menggunakan kod berasaskan Mozilla 1.0. Release kali ini menyaksikan perubahan ketara terhadap Netscape dimana buat pertama kalinya ia menggabungkan kefungsian Internet Explorer 6.0 dan Mozilla Firefox dalam satu browser. Hal ini membolehkan pengguna boleh membuat pilihan enjin untuk browse internet disamping mengurangkan masalah keserasian (compatibility problem) ntuk melayari beberapa website.

Multitabs

Antara kefungsian terbaru yang ditawarkan oleh netscape kali ini adalah Live Content yang memaparkan RSS Feed secara terus ke browser anda seperti horizontal ticker. Selain itu, Langkah Netscape yang menggabungkan kefungsian enjin Internet Explorer 6.0 dan Gecko merupakah suatu yang agak mengejutkan. Netscape dipetik sebagai menyatakan tujuan menggabungkan kedua-dua enjin ini dalam browser terbarunya dapat membantu pengguna untuk melayari internet yang selama ini dikuasai oleh kedua-dua enjin browser tersebut. Ini secara tidak langsung membolehkan pengguna dapat melayari semua website tanpa sebarang masalah compatibility yang sering dialami website yang dibina mengikut Mozilla Firefox (atau enjin berasaskan Gecko) ataupun Internet Explorer.

Live Content, Weather

Rujukan

1. Download Netscape 8.0
2. Website Netscape 8.0
3. Portal Netscape.com

Blog cum Friendster portal on Yahoo!


Yahoo 360 Logo

Blog or weblogging have been a popular thing now on the web since the Instant Messenger hype back few years ago (which in turn succeeds over IRC, waaayyy back) and ever since that, many of the big-time company taking part in the blogger’s world, the list includes “legendary” online company Google-owned bloggers.com, Lycos network (through tripod.com) and Microsoft-owned MSN.com (yes, MS into blog too!). Now not wanting to lose the internet market share, Yahoo! seems to follow the footsteps of other giants. Considered one of the influential web portal in the internet, Yahoo! surely dont want to be left behind in the bloggers world, not when everybody starts to embraces it!

Recently Yahoo Inc. have introduces Yahoo 360, which can be accessible through http://360.yahoo.com. Currently on Beta version, only invited users can register the service and enjoy its experience. Built in through the theme “Share what you want”, Yahoo 360 aims to bring its portal closer to its user by combining what’s the users felt as best of the web service. This includes sharing
Blog, Photos, Profile, Reviews and Blast (kinda like Friendster and Myspace stuff).

Yahoo 360 Screenshot

I guess Yahoo! dub it Yahoo 360 because it covers everything that the web users frequently use today such as blog (blogger.com, blogdrive.com), Photos (fotopages.com, myphotoalbum.com, ofoto.com), Blast ( Friendster.com, Myspace.com) and Profiles (NameDatabases, Ringo). I some of the services offered through the Yahoo 360 have been offered by Yahoo quite some time ago. I guess Yahoo! strategicly use this opportunity to re-introduce those services in order to enhance web experience (and revenue!) of the internet users.

Personally I believe, Yahoo! being a prominent online company, Yahoo! seems to be a bit late to introduce its blog features, considering its rival Google.com (through Blogger) and Microsoft (through MSN) have started their services quite sometime ago. More seriously, Google.com have firm establishment in the Blog businesses when blogger.com become almost a de facto standard among blogger aside from it close rival blogdrive.com.

No date have been associated with Yahoo 360 services, but we can expect that it will be launched soon, considering that it would be an advantege to launch the service while blogging trend is still hot right now.

References
1. MSN Spaces
2. Blogger/Blogspot
3. Blogdrive
4. Yahoo! 360

Warning – Please Ignore this email

MyCert have issued a warning regarding emails circulating within our constituency. The perpetrator is trying to convince the Hong Leong/Bumiputra Commerce/AmBank Group/Alliance Bank member to verify their email address via suspicious url. The sender is using seemingly legitimate email address from bankinginfo.com.my.

Internet users are urged not to click on the given url, and to delete the email immediately upon reading it.

Technical note :
The perpetrator seems to exploit a ‘feature’ in the popular google.com search engine in order to redirect users to a fake website which is used to gather information about the unsuspecting users.

The google url given in the email in turn will redirect users to
http://da.ru/ redirection service to their fake website. They use the old-school url encoding/decoding method to mask out their true url to the average users.

Here’s the original alert issued by MyCERT :
http://www.mycert.org.my/advisory/MA-092.052005
The discussion about the matter can be read in :
Forum ITTutor.net

How To Get Rich & Famous By Blogging At Work

Blogging have been increasingly popular among office workers these days, and most of them are reportedly to be blogging during office hours which enrage their employers at a certain degree, and making them impose certain restriction for blogging. Well here’s an article which i stumbled with, that discuss with the deals of how to keep blogging during office hours while making money at it.

Original Source :
http://www.kuro5hin.org

Many bloggers enjoy writing about their place of employment. This Internet rage is making a lot of employers upset, as bosses want their nice little drones to keep churning out products & services without all the pesky independent thought.

But it is very important that people all over the world journal their workplace opinions on-line every day, since these “job-blogs” serve to expose those in authority who exploit others for gain. When you get right down to it, though, blogging about the nine-to-five hours makes “The Man” nervous, and that’s good enough.

Here are some techniques you can use to safely and effectively maintain a blog about the useless idiots (i.e. everybody except you) at your place of work without getting fired and, more importantly, gain money and fame. Follow these suggestions faithfully and you’ll have a blog-site that’ll draw in thousands of readers every day and you’ll earn the fear, respect, and bribes from co-workers and managers who don’t want to be the next fascinating subject in your popular on-line diary! When you get right down to it, though, the sole purpose of the Internet is to tell complete strangers everywhere how much you hate the real people around you and the embarrassing things you know about them, just to give you a fleeting sense of smug self-satisfaction, isn’t it?

– Blog Everything You Find Annoying About Your Job.
– Blog With A Cover Window Ready
– Stay In The Office ‘Rumor Mill’.
– Examine The Contents Of Other People’s Desks When They Leave The Office.
– Take Covert Pictures Of Your Co-Workers & Boss For Fun Blog Commentary.
– Hack Into Workplace Computers For Incriminating Evidence.
– Point Out Your Company’s Fiscal Weaknesses.
– Refuse To Stop Blogging About Your Work, Even If Threatened With Dismissal.

In Conclusion: if you get fired for blogging about your job, sue the bastards on any legal precedent having to do with “Free Speech”. Collect the settlement. Find a new job. Blog about your new job. Get fired for blogging. Sue. Collect settlement. Repeat. You’ll be rich in no time, and maybe you will have enough funds to start a company of your own! You’ll have to hire employees, though…uh, wait a minute…

This article was originally written by internetslacker and was published on http://www.kuro5hin.org, For original version please click here